Effective Date: October 25, 2024
Thank you for choosing FilmPix Media for your digital content needs. This Refund Policy outlines the terms and conditions related to refunds for downloadable and digital content purchased from FilmPix Media. By purchasing any downloadable or digital content from us, you agree to the terms in this Refund Policy.
1. General Refund Policy
Due to the nature of digital content, all sales of downloadable content, including but not limited to films, e-books, music, software, and digital files, are final and non-refundable. Once the content has been accessed or downloaded, it cannot be returned. We encourage all customers to review their purchase carefully before completing their order.
2. Eligibility for Refunds
FilmPix Media will issue refunds only in specific cases where:
- The purchased content was never accessed or downloaded by the customer.
- The content received was significantly different from the description or preview provided.
- A technical issue on our platform prevented access to the purchased content, and we are unable to provide a resolution within a reasonable timeframe.
If your case meets one of these criteria, please contact our support team within 7 days of your purchase date.
3. Process for Requesting a Refund
To request a refund, please email our customer support at [email protected] with the following information:
- Order number
- Description of the issue
- Proof of purchase
Our support team will review your request and respond within 3-5 business days with a resolution or further instructions.
4. Chargebacks
Please contact our support team with any concerns about your purchase before initiating a chargeback. Chargebacks are time-consuming for all parties involved and may result in your account being suspended or permanently disabled if they are deemed to be unfounded.
5. Changes to the Refund Policy
FilmPix Media reserves the right to modify or update this Refund Policy at any time. Changes to the policy will be posted on our website, and we encourage you to review this policy periodically for any updates.
For any further questions, please reach out to us at [email protected].